Afrisendiq Privacy Policy

This Privacy Policy applies to personal information collected through the Afrisendiq website, applications, hosted services, customer support channels, and related interactions.

Depending on how you use Afrisendiq, we may collect:

• Contact information, such as your name, email address, and support correspondence.
• Transaction information, such as recipient identifiers, service type, amount, corridor, and fulfillment status.
• Payment-related metadata received from processors, such as authorization outcomes and fraud signals.
• Technical and device information, such as IP address, browser type, device identifiers, and usage logs.
• Compliance and verification information when needed to satisfy legal or partner obligations.

We may use personal information to:

• Provide, route, and fulfill requested services.
• Authenticate users and protect account or session security.
• Detect, prevent, and investigate fraud, abuse, and policy violations.
• Comply with legal obligations, sanctions screening, and partner requirements.
• Respond to support requests and communicate about transactions.
• Analyze and improve platform reliability, provider performance, and product experience.

We may share information with:

• Payment processors and regulated financial partners.
• Telecom operators, merchants, utilities, gift card providers, and aggregators involved in fulfillment.
• Cloud infrastructure, analytics, logging, and support service providers acting on our behalf.
• Law enforcement, regulators, courts, or government authorities when required by law or necessary to protect rights and safety.

We do not sell your personal information for cash consideration in the ordinary course of operating Afrisendiq.

Afrisendiq uses personal information where necessary to provide requested services, operate the platform, protect against fraud and misuse, comply with legal obligations, pursue legitimate business interests, or where you have provided consent when required.

Afrisendiq may use cookies, pixels, local storage, server logs, and similar technologies to keep the site functioning, measure usage, protect against abuse, and improve performance.

Some browser settings allow you to block or limit cookies, but certain site features may not work correctly if those controls are disabled.

We retain information for as long as reasonably necessary to provide services, resolve disputes, enforce agreements, detect abuse, comply with legal obligations, and maintain business records. Retention periods may vary based on the type of data and applicable law.

Afrisendiq uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Afrisendiq may process or store information in the United States and other countries where its service providers operate. Those jurisdictions may have data protection laws that differ from the laws of your location.

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or limit certain processing.

To make a request, contact support@afrisendiq.com. We may need to verify your identity before responding.

Afrisendiq is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the platform.

We may update this Privacy Policy from time to time. The revised version becomes effective when posted on this page unless otherwise stated.

Questions or requests about this Privacy Policy can be sent to support@afrisendiq.com.